Privacy Policy v12my – Our Commitment to Protecting the Personal Data of Malaysian Members

V12my is an online betting and entertainment platform operating under the domain v12my.click. We understand that member trust is our most valuable asset, and that trust begins with transparent and responsible management of personal data.

This Privacy Policy applies to all information we collect from you when you visit the v12my website, register an account, make deposits or withdrawals, play any game (slots, Blackjack, Baccarat, Roulette, poker, Live Casino), place sports bets (Malaysia Super League football, EPL, IPL cricket, BWF badminton), or communicate with our support team.

This policy also applies to access of the v12my platform across all devices — Android or iOS smartphones, tablets, or personal computers — and through all access methods, including web browsers and any v12my mobile applications that may be released in the future.

V12my only collects information that is strictly necessary to deliver our platform services safely and efficiently. The main categories of information we collect are as follows:

The information above is collected through several channels — registration forms, interactions with the platform during use, communications with the support team, and automatically via technologies such as cookies when you browse the v12my platform.

V12my uses the information collected solely for the following purposes. We do not use your data for any other purpose without obtaining your consent first:

• Account management: Creating and maintaining your v12my account, including processing registration, verifying identity, and managing your member profile.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, or ShopeePay, as well as withdrawals of winnings to your account.
• Service provision: Enabling you to play slots, poker, table games, and Live Casino, and to place bets on football, cricket, and badminton on the v12my platform.
• Security and fraud detection: Monitoring account activity to identify and prevent fraud, hacking, money laundering, and platform abuse.
• Service communications: Sending important notices about your account, transactions, changes to terms, and policy updates via SMS or email.
• Customer support: Providing assistance when you reach out to the v12my support team via live chat or email.
• Platform improvements: Analysing how members use v12my to improve the interface, performance, and overall user experience.
• Legal compliance: Meeting compliance obligations under applicable Malaysian laws, including anti-money laundering (AML) and know your customer (KYC) requirements.

If v12my intends to use your data for any new purpose not listed above, we will obtain your explicit consent beforehand through a clear notification.

V12my does not sell, rent, or commercialise your personal data to any third party for their marketing or commercial purposes. However, there are limited situations where we need to share certain information with carefully selected third parties in order to provide you with v12my's services:

• Payment service providers: Payment gateways that process your deposits and withdrawals (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay) receive the transaction information necessary to complete those payments.
• Game software providers: Game providers that supply slots, casino tables, and other games may receive the game session data required to operate those games.
• Technology service providers: Companies that assist us with technical infrastructure, server hosting, and customer support services, all operating under strict confidentiality agreements.
• Relevant authority: Where a valid legal obligation or court order exists, v12my may be required to disclose certain information to the relevant Malaysian authorities.

All third parties that receive v12my member data are bound by data protection agreements prohibiting them from using that information for any purpose other than what is specified in their service agreement with v12my.

V12my continually invests in security infrastructure to ensure our members' personal data is protected against unauthorised access, alteration, disclosure, or destruction. The security measures we maintain include:

• 256-bit SSL encryption for all data communications between member devices and v12my's servers.
• Member passwords are stored as hashed values that cannot be read — not in plain text.
• Two-factor authentication (2FA) is available to all members as an added layer of security.
• Continuous monitoring for suspicious activity and unauthorised access attempts.
• Strict internal access controls — only designated staff with a legitimate business need may access member data.
• Regular security audits by independent parties to assess and improve the platform's security posture.
• Regular penetration testing to identify and patch vulnerabilities before they can be exploited.

While no security system can guarantee absolute protection, v12my takes every reasonable step and follows industry best practices to safeguard your data. In the event of a significant data security incident involving members' personal information, v12my will notify affected members as promptly as possible through their registered communication channels.

V12my uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us in several ways:

• Essential cookies: Required for core platform functions such as maintaining your login session and enabling the deposit process to work correctly. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects anonymised information about how members interact with the platform — most-visited pages, load times, errors encountered — to help us improve v12my's performance.
• Functional cookies: Remembering your preferences — such as your chosen language, favourite sports, and display settings — to provide a more personalised experience every time you log in to v12my.
• Security cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect your ability to use certain v12my platform features properly. For instructions on managing cookies in your browser, refer to your browser's help documentation.

V12my does not use third-party cookies for targeted advertising or to track your activity on other websites outside our platform.

V12my retains your personal data for as long as necessary to fulfil the purposes set out in this privacy policy, or for the period required under applicable Malaysian laws. In general:

• Active account data is retained for the duration your account remains active, plus a mandatory retention period following account closure (typically 5 years for financial compliance purposes).
• Financial transaction records (deposits, withdrawals, winnings) are retained for the period required under applicable anti-money laundering regulations.
• Customer support communication logs are retained for 2 years from the date of the last communication, for reference and dispute resolution purposes.
• Technical data and security logs are retained for 12 months before being automatically deleted.

Once you close your v12my account and all legal retention obligations have been fulfilled, v12my will delete or anonymise your personal data so that it can no longer be linked to you personally. Data deletion requests can be submitted to our support team, and we will respond within 30 business days.

As a v12my member and a Malaysian citizen or resident, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact the v12my support team via live chat or email at support@v12my.click:

• Access Rights: You have the right to request a copy of all personal data v12my holds about you. We will provide this information in a readily readable format within 30 days of your request.
• Right to Rectification: If you find that any personal information v12my holds about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you have the right to request that v12my erase your personal data, subject to any legal retention obligations we are required to comply with.
• Right to Restriction of Processing: You have the right to request that v12my restrict the processing of your data in certain circumstances, such as while a dispute is under investigation.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform where applicable.
• Right to Object: You have the right to object to the processing of your data for specific purposes, such as direct marketing communications.

V12my is committed to responding to all privacy rights requests within 30 business days. For more complex cases, we may require additional time of up to 60 days, and we will notify you of the delay along with the reasons for it.

V12my services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

Should v12my discover that we have collected data from a person under 18 years of age without proper parental or guardian verification, we will take immediate steps to delete that information and close the account in question. If you believe a person under 18 has registered a v12my account, please contact our support team immediately for follow-up action.

V12my reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or changes to the services we offer. The "Updated" date at the top of this page will reflect when the most recent changes were made.

For significant changes to how we process your personal data, v12my will endeavour to notify members via an in-platform notice or through their registered phone number before the changes take effect. Your continued use of the v12my platform after any privacy policy changes take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how v12my handles your personal data, please do not hesitate to reach out to us. The team responsible for data privacy matters can be contacted via:

• Live Chat: Available 24/7 directly within the v12my platform – the fastest way to get answers to general privacy queries.
• Email: support@v12my.click – for formal written requests regarding data access, correction, or deletion. We will respond within 30 business days.
• Help Centre: Section Frequently Asked Questions v12my contains answers to the most frequently asked questions about privacy and account security.

We are committed to handling every privacy-related enquiry and request with the seriousness it deserves and responding in a timely manner. Your trust is the foundation of everything we do at v12my, and we do not take lightly our responsibility to protect the personal information of each and every one of our members.